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Salesforce Support Senior Associate 12 Months FTC

Salesforce Support Senior Associate 12 Months FTC

Location: National, UK


PwC is looking for a Senior Associate level candidate to support the Sales and Marketing Team, the business and Salesforce leaders in the implementation, ongoing development and adoption of the Salesforce Ecosystem.

Sales and Marketing is a centralised support function and covers all aspects of professional services marketing, sales support and business development. The prime area of focus for the function is to support the development and implementation of the firm’s market strategy and in particular to the deliver:

  • Revenue growth

  • Enhanced relationships and networks

  • A distinctive brand experience


This role will sit within the Delivery Hub, in a team responsible for the management of the wider Salesforce platforms in the UK, which also includes Sales Cloud and other related software. 

The role will require supporting the UK Success 360 team on working with the business to develop guidelines and answer data queries. They will also support the Salesforce managers with creating and maintaining business processes for the core team and downstream support teams. 

A day in the life:

This role sits in an exciting fast paced environment in which no two days are the same. Dealing with a variety of technical queries, working closely with both the tech team and the business. This requires you to be able to think quickly on your feet, manage client expectations and enjoy problem solving, giving you a huge sense of satisfaction that you have been able to make a difference to someone’s job. You get to work with a fantastic team that has a wealth of knowledge and experience encouraging you to find your area of expertise amongst them. The role offers on the job training and additional external certification should you wish to explore this. You will get 1:1 training and support throughout your career, well thought through guides to support you and the chance to influence the technical platforms we use. 

This will mean building relationships with the Salesforce Implementation team, TCS team leads, Reporting teams,  Data Stewards, global counterparts and Global Salesforce team. Coaching and occasional training are a key part of this role and as such the successful applicant will be responsible for ensuring that they maintain an acceptable level of knowledge of all relevant platforms. 

In this role, the successful candidate will be:

  • GDPR management 

  • Supporting the business on queries relating to the Salesforce Ecosystem, which includes problem solving, recording and identifying system functionality issues

  • Liaising daily with all levels of staff and relevant stakeholders 

  • Reporting (full SF reporting suite)

  • Audience and campaign support (working with manager on complex campaigns)

  • Data quality support activities

  • Case triage, access requests, management and follow-up

  • Responsible for delivering a minimum of 5 hours per month of training

  • Working with  the SMEs and supporting Tech Enablers as required


Not the role for you?
Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)?

The skills we look for in future employees
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here:

The Deal
We want all of our people to feel empowered to be the best that they can be, which is why we have ‘The Deal’.

Find out more about our firmwide Employee Value Proposition:

Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.


Apply Here

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