Division: Audiences, Brand and Communications
Department: Member and Supporter Engagement
Location: London but initially remote working
Job Type: Permanent, Full Time
We currently have an opportunity for a talented Senior Member Engagement Executive to join our team at Which?.
What will I be doing?
Working as part of our exceptional Member and Supporter Engagement Team, you will provide valuable support making our members feel like members rather than just subscribers. You’ll be engaging with members who have been with us 4 months or more across a range of channels (print/digital/email). You will:
- Take ownership for various projects from conception to their delivery, measuring their success, and helping us achieve key targets around customer engagement and retention.
- Produce captivating, on-brand content that is suitable for a wide range of channels including digital, print and email.
- Use data to deliver better communications.
- Flex your style to suit our range of audiences and channels, tailoring content to specific audiences were necessary
- Work with a wide range of individuals externally and also across the business, such as editors, researchers and our member services team. It is therefore essential that you are able to connect with a wide range of stakeholders.
- Support Which? in amplifying its mission by helping more of our members understand the work we do to champion consumer rights.
It’s a particularly exciting time to be joining Which?. Your expertise and ideas as a key member of our Member and Supporter Engagement team will be of huge value as we question our existing approaches and evaluate results to improve our performance.
What are we looking for?
In addition to your excellent communication skills, we are keen to see a desire to apply these for various audiences. Versatility, proven project management skills, and a flexible approach to managing many moving projects at once are all essential for the role, and you will also need to demonstrate an exceptional eye for detail and copywriting expertise.
Good InDesign and editing skills would be a plus. You may come from an editorial background, but equally, if you have all the above and have more of a traditional engagement, marketing or CRM background, then this would also work for us.
To be considered for this specific role please submit a cover letter along with your CV to us by Wednesday 22nd September.
About the rewards?
You get a competitive salary, 28 days’ holiday (pro-rata), contributory pension, life assurance, private medical cover, health insurance, full Which? membership for free, 50% off making a will with Which? Wills, modern open plan offices with bicycle parking, showers, fresh coffee and healthy food options in the staff restaurant and wellbeing initiatives like yoga, massage and counselling at reasonable rates. We are rolling out a hybrid working policy that supports working from home a few days a week.
About the Which? way of life?
We want you to do great work and enjoy it in a workplace that respects and empowers you. In 2019 we were a runner up in the medium-sized organisation category for Britain’s Healthiest Workplace, and we signed up to the Time to Change employer pledge that protects staff against mental health discrimination. We’re also a Stonewall accredited employer.
At Which? we value diversity and we’re committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want to receive applications from all regardless of age, gender identity, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status, social economic background etc. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. We want to ensure that everybody can apply and be part of our recruitment processes, and therefore when required we make reasonable adjustments to accommodate our candidates.
We’re committed to making sure our application process is accessible to everyone who would like to apply for any of our vacancies! Please reach out to firstname.lastname@example.org if you need us to provide an alternative application method to support your accessibility needs.